Terms and Conditions

Welcome to Priscila sparkle cleaning! These terms and conditions outline the rules and regulations for the use of our services. By accessing our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our services.

1. Service Agreement

All cleaning services provided by Priscila sparkle cleaning are subject to the terms of this agreement. We reserve the right to refuse or discontinue service if these terms are violated.

2. Booking and Scheduling

Services must be booked in advance through our website, by phone, or via email. We will make every effort to accommodate your preferred date and time. However, scheduling is subject to availability. You will receive a confirmation of your booking once it is finalized.

3. Payment Terms

Payment is due upon completion of the cleaning service. We accept various forms of payment, including credit cards, debit cards, and cash. Late payments may incur additional fees. Prices for our services are listed on our website and are subject to change without notice. Any changes will be communicated to you prior to the service.

4. Cancellation and Rescheduling

If you need to cancel or reschedule your cleaning appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. We reserve the right to reschedule appointments due to unforeseen circumstances, such as staff illness or inclement weather.

5. Access to Property

You must provide us with access to your property on the scheduled cleaning day. This may involve providing a key, access code, or ensuring someone is home to let our cleaning staff in. We are not responsible for any delays or missed appointments due to lack of access.

6. Scope of Work

We will perform the cleaning services as described in your booking. If you have specific cleaning requests or priorities, please inform us in advance. We are not responsible for cleaning tasks that are not included in the agreed-upon scope of work.

7. Liability and Damages

While we take utmost care in providing our cleaning services, accidents can happen. We are not liable for minor damages that may occur during the cleaning process. However, we will take responsibility for any significant damages caused by our negligence. Any claims for damages must be reported within 24 hours of the service.

8. Customer Responsibilities

You are responsible for securing valuable or fragile items before our cleaning staff arrives. We are not responsible for loss or damage to unsecured items. Please ensure that pets are safely contained during the cleaning process.

9. Satisfaction Guarantee

We are committed to providing high-quality cleaning services. If you are not satisfied with our service, please contact us within 24 hours of the cleaning, and we will make every effort to address your concerns. Our satisfaction guarantee is limited to re-cleaning the specific areas of concern.

10. Termination of Service

We reserve the right to terminate our services if you violate these terms and conditions or engage in abusive behavior towards our staff. You may also terminate our services at any time by providing written notice.

11. Privacy Policy

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy, which is available on our website.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Priscila sparkle cleaning operates. Any disputes arising out of or relating to these terms and conditions shall be resolved through arbitration in accordance with the rules of the American Arbitration Association.

13. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms and conditions.

14. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Priscila sparkle cleaning

[Your Address]

[Your Phone Number]

[Your Email Address]